Frequently Asked Questions

Some of our most common questions about the JobAdder integration.

What does Canyou read from JobAdder?

Your approved placements from the last 90 days onwards, with each candidate's name, email, mobile, job title, company and start date. When a recruiter clicks Onboard in Canyou, Canyou also reads their name and email from JobAdder.

Does Canyou change anything in JobAdder?

Only the onboarding status shown on the Onboard in Canyou button. Canyou doesn't edit your candidates or placements, and there's no Sync to JobAdder button on a user's profile.

Why isn't a placement in the import list?

It's only listed if it's approved, started in the last 90 days or starts in the future, and the candidate has a valid email that isn't already used by a Canyou user in your business. New placements can take a few minutes to appear.

Will importing create duplicate users?

No. Candidates whose email is already in your business aren't listed. In the JobAdder drawer, a matching email asks you to link the existing user instead.

Do recruiters need a Canyou login?

No. The drawer in JobAdder works without one. To show the right person as the inviter, give the recruiter a Canyou admin login with the same email as their JobAdder login. Otherwise Canyou uses the admin who connected JobAdder.

Can we connect one JobAdder account to two Canyou businesses?

No. Connecting a JobAdder account to a second business disconnects it from the first.

Why did the drawer stop working?

Each drawer session lasts 15 minutes, and each link opens once. Close the drawer and click Onboard in Canyou again.

Why does JobAdder say we need to reconnect?

JobAdder's access expires if it isn't used for 14 days. Canyou checks JobAdder every 6 hours to keep it active, but if it does expire, an admin needs to click Connect JobAdder in Settings > Integrations again.

What happens if we disconnect?

Canyou removes the Onboard in Canyou buttons from JobAdder and stops loading placements. Each user's JobAdder candidate ID and placement ID stays on their profile, and nothing else is changed in JobAdder.