Frequently Asked Questions

Some of our most common questions about the Astute Payroll integration.

What does Canyou send to Astute Payroll?

The user's name, gender, date of birth, email, mobile, address and emergency contact, their TFN, engagement, tax table and employment eligibility, and, if you switch them on, their bank account, super fund and visa. New employees also get the biller, workplace, pay cycle, approver, pay through entity and start date you choose. Everyone is set up as a PAYG employee.

Canyou doesn't send the user's middle name, a second or third bank account, or the state and postcode of an SMSF.

Does anything come back from Astute Payroll?

No. Data only goes from Canyou to Astute Payroll. Canyou reads your billers, workplaces, pay cycles and other lists to fill the sync form, and saves the employee's UID to link the two, but it doesn't import employees, timesheets or pay runs.

Is the sync automatic?

No. An admin with the Manage integrations permission clicks Sync to Astute Payroll on the user's profile each time.

Will it create duplicate employees in Astute Payroll?

Once a user is synced, Canyou saves their Astute Payroll employee ID, so later syncs update the same employee. Astute Payroll also refuses to create a second employee with the same job code. If a user was already in Astute Payroll before you connected Canyou, enter their UID in Astute Payroll employee ID on their profile before you sync. Learn how in syncing employees.

Does Astute Payroll calculate super for synced employees?

Not yet. The super fund details are saved in Astute Payroll, but Astute Payroll doesn't add a super guarantee item on its own, so your payroll team needs to add one in Astute Payroll.

Why does Astute Payroll show the TFN declaration as "Not Declared"?

The TFN shows on the employee's profile, but Astute Payroll marks the declaration as a paper submission, due 28 days after the start date. Astute Payroll doesn't let Canyou mark it as declared. The signed TFN declaration is kept in Canyou.

Why is my user's super not sent?

If the user chose an employer-nominated fund on an older version of the super choice form, Canyou doesn't send their super, and the sync tells you so. Ask the user to submit their super choice again, then sync them.

Do I need to choose a workplace?

Not in Canyou, but Astute Payroll's own screens require one, so your payroll team may need to add it in Astute Payroll if you leave it blank. If you choose a workplace, Astute Payroll shows it as the employee's employer instead of the biller.

Why does the tax table list include tables we don't use?

Astute Payroll doesn't tell Canyou which tax tables your portal has turned on, so Canyou lists all of them. Choose the one you'd normally use.

Why isn't someone in the approver list?

Canyou lists the Astute Payroll users with the Approver classification. Staff and Admin users who can approve in Astute Payroll don't show, so give them the Approver classification in Astute Payroll if you need to pick them.

What happens if we disconnect?

Canyou deletes the connection and the lists it loaded from Astute Payroll. Each user's Astute Payroll employee ID stays on their profile, and nothing is changed in Astute Payroll.