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Frequently Asked Questions

Setting Up Super Stapling

From 1 July 2026, super must be paid on the same day as wages and land in your employee's fund within seven days. Canyou handles this automatically, but there are two things you need to set up before your next new starter arrives after 1 July.


Step 1: Set up your default super fund in Canyou

Your default fund needs to be configured inside Canyou — not just in your payroll system. This is the fund employees see during onboarding if they don't have an existing fund or choose not to nominate one.

If this isn't set up, employees won't be shown a fallback option during onboarding, and Canyou can't automatically register them if they abandon the super choice form.

Go to Settings > Super in your Canyou account and confirm your default fund is configured.


Step 2: Connect Canyou to the ATO

This is the most important setup step. It's a one-time process that takes about five minutes, and once it's done, Canyou will automatically retrieve each new employee's existing super fund (called their "stapled fund") directly from the ATO during onboarding — no manual lookups, no chasing employees.

  1. Log in to Canyou.
  2. Navigate to Settings and select Superannuation.
  3. Open the Super Stapling settings.
  4. Follow the guided setup process to:
    • Connect to the ATO
    • Notify the ATO of a hosted software service
    • Verify and confirm the connection

Important: If you manage multiple businesses in Canyou, you will need to enable Super Stapling for each business individually. For BAS Agents and Tax Practitioners, the ATO hosted service connection only needs to be completed once — after it has been established, it can be used across all of your businesses.

Video walkthrough

Watch the video setup guide →
Watch a webinar for Payday Super and Super Stapling →

What Canyou does automatically from here

Once those two steps are done, here's what happens for every new employee:

  • Their stapled fund is retrieved from the ATO and shown to them during onboarding — they confirm it with one click, no manual entry required
  • If they choose to join your default fund, Canyou registers their membership before their first payday
  • All super details are validated in real time — typos, incorrect USIs, and inactive memberships are caught before they reach payroll
  • If an employee abandons onboarding without completing their super choice, Canyou applies their stapled fund automatically (or registers them with your default fund if no stapled fund exists)
  • From 1 July, Canyou will also support Member Verification Requests (MVRs) — a direct check with the super fund to confirm an account can receive contributions before payment is made

Connection not working?

If the ATO connection fails, see Troubleshooting an Unsuccessful ATO Connection.

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