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Frequently Asked Questions

Requesting Certification Updates from an Employee

Sometimes we want an employee to upload a new version of a certification. Common reasons for this include:

  1. The current version of the certification has expired
  2. We want a more up to date version of a certification

This page demonstrates how to reject a certification so that the employee receives a notification to upload the certification again.

Lets get started 🚀

  1. Navigate to the users page and click into the respective user.
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  1. Click View for the certification you want the employee to update
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  1. Click the Reject button
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  1. Enter the reason you need the certification updated and click Reject and send message
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  1. You can now see the status of the certification is Rejected. Once the employee uploads the new certification the status will change to Submitted
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Great work you have requested an update 🎉

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