Frequently Asked Questions 🙋♀️
Some of our most common questions about the Deputy integration.
What does the Canyou integration sync with Deputy?
Canyou creates or updates an employee record in Deputy with their name, date of birth, mobile number and emergency contact. You choose which Deputy location they belong to, and whether to send them an invite to set up their own Deputy login.
When and how does data sync occur?
Syncing to Deputy happens one employee at a time, either from the employee's profile or as a step in an onboarding workflow. Follow our guide on how to sync your employees.
What happens if the employee already exists in Deputy?
If Canyou finds a matching employee in Deputy, either from a previous sync or a matching email address, you can link to that employee instead of creating a new one. If that employee has already accepted their Deputy invite, Canyou won't overwrite their contact details, it only updates the parts of their record that are still outstanding.
Is Deputy included in my Canyou plan?
Essentials includes one Deputy connection. Pro and Scale include the full Deputy connection, along with Cloud Payroll.
What if Deputy says our connection has expired?
Canyou refreshes your Deputy connection automatically in the background. If Deputy ever revokes access, you'll see a message asking you to reconnect. Head to Settings > Integrations and connect to Deputy again, there's no need to disconnect first.
What doesn't it do?
Canyou doesn't manage rostering, shift swapping, time and attendance or payroll. Deputy keeps doing all of that. Canyou just makes sure every new starter is checked, documented and cleared to work before they land in Deputy.