Customer story · Hospitality · Australia

Lodge Jamberoo onboards 300 casuals a year across 5 venues with 3 QR codes.

Shilpa Arenja is CFO at Lodge Jamberoo, a group of 5 wedding venues. Weddings are seasonal, so around 300 casuals come and go each year, many of them backpackers. Every one has to be set up before payday.

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Venue staff checking their phones at an outdoor wedding reception

20–30 hours

a week saved by venue staff

300

casuals a year, onboarded through 3 QR codes

Late pay

for new starters, gone

Before Canyou

The old workflow

Every new starter filled in paper forms on site, which were then scanned in

Super forms came back wrong: no USI, or the fund’s ABN instead

Venue staff with no payroll training checked each form and forwarded it to Shilpa

A wrong form meant a call to the general manager, often mid-wedding

10–15 hours a week on payroll and chasing

A puzzled Apollo inside a loop of email, forms, calls and spreadsheets

The breaking point

Trial staff, unpaid for 2 months

A few weeks into the job, the head chef messaged Shilpa. Staff who did a trial shift two months earlier still hadn’t been paid. Trial staff come in once and leave, so getting their paperwork after the fact was close to impossible.

“The paper super forms are really complex. Everybody hates them because even looking at them gives people headaches. Something would always be wrong.”

Shilpa Arenja · Lodge Jamberoo

Choosing Canyou

It had to fit the way the business hires.

Shilpa found Canyou on Google. She spent 3–4 months looking and sat through demos with 3 or 4 companies.

Other onboarding tools. They worked well for full-time staff, but casuals still meant too much manual work.

Xero’s own onboarding. Each new starter had to be added by hand, and only a Xero payroll admin can start onboarding. At Lodge Jamberoo, that’s Shilpa alone, kept that way for confidentiality.

What she needed: different workflows for different workers, as little work per casual as possible, and checks done by the system instead of venue staff.

“The flexibility! The other systems were set up in certain ways and didn’t care if that worked for our business or not.”

Shilpa Arenja · Lodge Jamberoo

The rollout

Set up once, then it runs on QR codes.

Workflows built

Shilpa set up 3: full-time staff (contract checked), casuals, and working holiday makers (visa documents required).

QR codes at every venue

A new casual scans one and fills in their details, tax file declaration, bank details and super on their phone. They pick their super fund from a list, so the details come in right.

Checked and synced

Canyou checks the entries, then the data syncs into Xero.

“I need to take the time once to create the right workflow, and then it’s just QR codes.”

Shilpa Arenja · Lodge Jamberoo

When a couple of setup issues came up early on, Frank and the Canyou team sorted them. Venue staff took to it quickly. “It’s easier. It’s saving them so much time.”

The results

Everyone gets paid, every week.

Forms

Before Canyou

Paper, scanned in

With Canyou

1 QR code on the worker’s phone

Super details

Before Canyou

Often wrong, chased by hand

With Canyou

Picked from a list, checked on entry

Venue staff time

Before Canyou

Talking each casual through, checking and forwarding forms

With Canyou

20–30 hours a week saved

Working holiday makers

Before Canyou

Visa details checked by hand

With Canyou

Visa documents required in the workflow

Getting data into Xero

Before Canyou

Keyed in by hand

With Canyou

Synced

Pay for new starters

Before Canyou

Some paid weeks or months late

With Canyou

Paid on time, every week

General managers have stopped thinking about onboarding and stay with the wedding. The only new starters who wait for pay are the ones who haven’t finished their Canyou steps. Lodge Jamberoo has been using Canyou since June 2026.