September 2026 subscription and pricing update

Canyou’s pricing is changing. Here’s why, and what it means for you

This September, we're making our first price change since 2021 and moving to a usage-based model. Pricing will align with how much you actually use Canyou, so you only pay for what you need, both now and as new features roll out.

A note from the founders

Frank James
Frank & James
Founders, Canyou

We started Canyou in 2021 because the tool we needed didn’t exist. There was no simple way for a business to collect and manage employee information, so we built one. We went out and spoke to as many businesses, bookkeepers and accountants as we could, and the feedback we got early on gave us the motivation to keep building.

What started as a simple way to get employee information into Xero grew organically into a full onboarding and compliance platform. Along the way, businesses started using Canyou for client onboarding too, something we hadn’t originally set out to build, but one that’s become a genuinely loved part of the product. That growth came from listening. Every piece of feedback from the businesses using Canyou helped shape what we built next, and the product you use today is a direct result of that.

Today, over 6,000 businesses run their onboarding through Canyou. We believe we’re the most complete onboarding and compliance solution in the Australian market, and that’s something we don’t take lightly. It’s a position we’ve earned through the people who backed us early and the customers who keep pushing us to build better.

Why we’re changing pricing

That same drive to build the best product is why we’ve kept building, year after year. This update comes after five years of continuous improvement to the platform. We’ve built certification and licence tracking, and automated compliance workflows to take the manual work off your plate. We’ve added electronic signatures, integrations with major payroll systems, and SuperChoice integration to support the ATO’s payday super changes. As we keep adding to what Canyou can do, it’s the right time for our pricing to reflect that.

Up until now, Canyou has run on a flat fee. We’re moving to usage-based pricing so that what you pay lines up with what you actually use. As we roll out new features, you’ll be able to opt into the ones that matter to your business, rather than paying for a flat bundle that may not reflect how you actually work.

What this means for you

We know Canyou is deeply embedded in how your business runs, so we’ve made sure this change doesn’t come as a surprise. For certain parts of your usage, anything already in place before September 2026 stays included at no extra cost. Only new usage after the change is priced under the new model, and the full detail on what this covers is set out further down the page.

From September, we’ll move you onto the most appropriate plan based on your usage. Want to check it yourself first? Use our plan calculator to see how your usage lines up with each plan. Either way, you’re free to move up or down to whatever suits you best.

We value our customers, and many of you we know on a first-name basis. If anything about this change doesn’t sit right with you, please reach out. We’re happy to get on a call with any of you individually to make sure this works for your business.

Talk to us

Thank you for trusting Canyou with something as important as your onboarding. We’re committed to being the best solution for Australian businesses today, and to keep earning that position going forward.

Frank & James
Founders, Canyou

5 years of building already in your plan

5 years ago Canyou could sync an employee profile to Xero. Here is what we have shipped since. All of it available in your plan.

Onboarding, your way

Self-service workflows
For recurring tasks outside onboarding, like safety checks and vehicle checks.
Flexible assignment
Assign requests to any user — an admin can run an induction, or a bookkeeper can ask a business owner for pay rates.
QR code onboarding
Onboarding and workflow triggers via QR code.
SMS notifications
Reach employees directly when something needs their attention.
Client onboarding
Client onboarding alongside employee onboarding, in one place.

Compliance and verification

Identity verification
Client and individual verification.
Visa checks
Integrated directly with the Department of Home Affairs.
Licence & certification tracking
Including automated expiry notifications.
Audit trail
Across all workflows and certification management.

Forms and content

Custom forms
Collect exactly what the business needs.
File uploads
Attach and collect supporting documents during onboarding.
Video player
Embed training and instructional content directly in workflows.
Document storage
Everything collected stays organised and accessible in one place.

Electronic signature

Full e-signature platform
Send documents and templates to anyone — not just employees. Where other platforms limit signing to employees, Canyou doesn't.

Integrations

Xero, MYOB, Deputy, Cloud Payroll
Connect your payroll, accounting, and rostering tools out of the box.

Support

Live Australian support
Real people, based in Australia, to support our users.
By the numbers

5 years of momentum

What the Canyou community has done together in the last 5 years

6,000+

businesses run their onboarding and compliance through Canyou

Finalist

Xero Small Business App of the Year

90%

cut in onboarding time — from hours of manual chasing to minutes of automated collection

5

years of continuous shipping — from a single Xero integration in 2021 to a full platform today

Onboarding was step one

The next phase of Canyou is about more than onboarding. We're building toward a complete job readiness platform, covering every part of what it takes to keep a workforce compliant. This pricing update is what funds that work.

Here's what's coming next. Small improvements landing over the coming months, with bigger changes to follow.

Managing multiple businesses

  • A single dashboard for anyone managing multiple businesses in Canyou, showing what needs your attention across all of them.
  • Organisation level role assignment, so access can be managed across every business you run, without doing it one by one.

More flexible employee profiles

  • Custom, searchable data tags on employee profiles.
  • Employees can hold multiple positions at once, each with its own requirements.

Site and access flexibility

  • Multiple QR codes per business, so different sites or entry points can trigger different requirements.

Less manual chasing

  • Automated follow ups and reminders, so incomplete workflows and expiring certifications get chased without anyone having to do it manually.

These are the near term improvements. Alongside them, we're working on bigger changes that will take Canyou well beyond onboarding and into a genuine job readiness platform. We'll share more as they're ready.

New plans

3 tiers. Pick the one that fits. Every plan includes a base allowance with metered usage on top. Not sure which one's right for you? Try our plan calculator to see how your usage lines up, or wait and we'll move you onto the right plan automatically in September. Either way, you can move up, down, or cancel at any time.

Essentials
A$49 / month
Onboarding
10/mothen +$3.00/onboard
Covers employee and client onboarding. Includes profile, bank account, TFN, super stapling, member creation, and identity verification.
Licence & certification tracking
3 profilesthen +$3.00/profile
Visa checks
$9.00/visa
Workflows & forms
Custom forms and steps · 3 videos · Documents included
Electronic signature
10 eSigns/mothen +$1.75/envelope
1,000 documents stored
Integrations
Xero
MYOB
Deputy(1 connection)
Cloud Payroll
SMS
$0.25/msg
Support
Australian support
Most popular
Pro
A$129 / month
Onboarding
50/mothen +$2.50/onboard
Covers employee and client onboarding. Includes profile, bank account, TFN, super stapling, member creation, and identity verification.
Licence & certification tracking
30 profilesthen +$3.00/profile
Visa checks
$8.00/visa
Workflows & forms
Custom forms and steps · 15 videos · Documents included
Electronic signature
50 eSigns/mothen +$1.75/envelope
5,000 documents stored
Integrations
Xero
MYOB
Deputy
Cloud Payroll
SMS
$0.15/msg
Support
Australian support
Scale
A$349 / month
Onboarding
200/mothen +$2.00/onboard
Covers employee and client onboarding. Includes profile, bank account, TFN, super stapling, member creation, and identity verification.
Licence & certification tracking
150 profilesthen +$3.00/profile
Visa checks
$7.00/visa
Workflows & forms
Custom forms and steps · Unlimited videos · Documents included
Electronic signature
200 eSigns/mothen +$1.75/envelope
10,000 documents stored
Integrations
Xero
MYOB
Deputy
Cloud Payroll
SMS
$0.10/msg
Support
Priority support

Enterprise

Advanced security and compliance for large organisations. Everything in Scale, plus single sign-on (SSO), SAML and SCIM provisioning, SLA guarantees, and priority Australian support.

Get in touch

Plan calculator

Tell us how you use Canyou, and we'll help you find the best fit plan.

Move the sliders and toggles below to match your usage, your recommendation updates live as you go.

Recommended plan
Pro
$232 per month
Based on 40 onboards, 20 licence and certification profiles, 10 visa checks, 30 eSignatures and 150 SMS a month.
Essentials
$353
Pro
$232
Scale
$434

Estimate only, excluding GST.

Timeline

Two dates, no surprises.

July 2026, Announcement

This page goes live and the update is announced. Nothing on your account moves yet. Use the calculator above to see where you'll land.

September 2026, Plan migration

This is when your plan migration happens, the point your account moves onto the new pricing. We'll move you to the right plan automatically. Want a different plan? Just tell us and we'll set it up for you.

How the new pricing works

Metric by metric, here's how usage-based pricing works, and what stays included from before.

Onboarding

Shared monthly allowance

Employee and client onboarding now share a single monthly allowance, counting the moment someone submits something in an assigned workflow, not just when they're invited. Multiple onboards for the same person in the same month only count once.

Licence & certification tracking

Per person, not per licence

Charged per person, not per licence or certification. If you're already tracking someone before the plan migration, they stay included at no extra cost. Adding a new certification to that person after plan migration, moves their tracking to the paid tier. Archived users are not included

Electronic signature

Per envelope, not per signer

Charged per envelope sent, not per signer. Anything sent using a template or workflow you already had set up before plan migration stays free, even for new envelopes.

Visa checks

Billed monthly, not prepaid

Still metered per check, but now billed at the end of the month instead of prepaid, rather than the bulk discount pricing you may have had before. Prepaid packs are no longer available to purchase, but any pack you've already paid for stays usable until it runs out.

If your business relies on high volumes of visa checks, get in touch, we can talk you through options.

SMS

Charged per message

Charged per message sent. Canyou's own two-factor authentication messages are excluded and stay free.

Managing multiple businesses

Consolidated billing

Usage-based charges across every metric consolidate to the subscription owner across all connected businesses.

Common questions

About the change Your plan & usage Overages & billing Multiple businesses
About the change
Why are you changing pricing now?
Canyou is growing and rolling out new features. Usage-based pricing lets you opt into what you need and pay for what you use, instead of paying for a high tier plan just to get one feature.
What happens if I do nothing, and is there a deadline to move to the new pricing?
Nothing you need to do. New pricing applies to everyone automatically from September 2026, there's no separate opt-in deadline.
Your plan & usage
How is my recommended plan calculated?
Based on your usage data, which Canyou already holds. You can also use the plan calculator any time before September 2026 to check where you'll land yourself.
How do I know how my usage is calculated?
Every metric works a little differently. See "How the new pricing works" above for the full breakdown of onboards, licence and certification tracking, e-signature, visa checks, and SMS.
Can I go back to my old plan once I've switched?
No, once you've moved to the new usage-based pricing you can't go back to your legacy flat-fee plan. You can, however, move freely up or down between the new plans at any time.
Can I switch plans mid-cycle?
Yes. You can move up or down between plans yourself from inside your account at any time. Upgrades apply immediately, downgrades take effect at your next billing cycle.
Can I downgrade if my plan turns out to be too much?
Yes.
Does unused allowance roll over month to month?
No.
Do I need to sign a new contract?
No.
Overages & billing
What happens if I have an unusually high-usage month?
You can move up or down between plans, or cancel, at any time, no lock-in.
Is there a cap on overage charges?
No caps, but usage is trackable from inside your profile so there are no surprises.
What happens if I go over my plan's allowance?
You're billed for the overage, and can track usage from inside the app as you go.
What if I've paid for an annual subscription?
It won't move until your renewal date, you stay on your current pricing for the remainder of your annual term, and the new pricing applies from your next renewal.
Multiple businesses
I manage multiple businesses, how are usage costs split between them?
They aren't split automatically. Usage-based costs consolidate to the subscription/account owner across every connected business, with no per-business cost separation currently available.
Are archived employees excluded from billing?
Yes.

Still have questions?

Check the FAQ above, or reach out at support@canyou.com.au, we're happy to help.

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